All items are eligible for return during 5-14 calendar days from the day of receiving*. Items returnable should be as given; sealed, if any, not used and as new as handled from cooclos.

Customers would like to return after passing the 5-14 days period will be subject to cooclos final decision.

cooclos will be, unfortunately enforced, to block any customer commit continues unjustified returns.


Manufactured defective goods should be notified immediately, within 24H, by sending a photo showing clearly the place or part defected. Note that after the 24H no defect complain will be considered.

Photos to be sent to the support with the Order No.


Items after been handled to customer can be refunded Only by depositing the fund into cooclos user account. This amount will be in the user account available for future purchase.

*Watches and Luxury Accessories return policy within 5 Calendar Days